If I were asked to name two personal qualities that I am thanked most often for by past clients, they would have to be my dogged determination (a nice way of saying I never think anything is impossible) and my ability to think "outside the box."

That second point is ironic, because boxes have haunted me all my life.  I graduated college with a B.S. Degree in Package Engineering; specializing in corrugated boxboard and water vap...